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Return / Refund and Shipping Policy

RETURN CONDITIONS

 

In order for a return to be accepted, it must meet the following conditions:

a. If the product has been delivered in a damaged or defective condition; or
b. If the wrong product which is different from the order is delivered.

If any of the above situations happen, please contact us IMMEDIATELY at 06-334 7711 or email :pclai@laikamwah.com UPON RECEIVED, request for return will NO LONGER APPLICABLE AFTER 24 HOURS from the time product being received.

Please note that WE WILL NOT ACCEPT any product sent back to us before product return request is proven valid and in agreement.

The return of a product does not automatically warranty for a refund. We will inspect the returned products upon receipt of the same. If the conditions for return request stated in this Return and Refund Policy have been fulfilled, refund will be made, and we will reimburse the courier charges for returning of the products to us provided always that the courier payment slip is furnished to us upon seeking refund.

The customer shall be responsible for the risks and condition of the product to be returned until it reaches us at our store (No.23 Jalan IMP 1, Taman Perindustrian Merdeka Permai , Batu Berendam 75350 Hang Tuah Jaya Melaka Malaysia). We will not be liable for any loss or damage to the product prior to the product is received by us.

Complete product (100% same with what being received, this includes the product itself, all bundle accessories, packaging,Part and etc.) needed to be shipped back for the return, any loss items will affect return validity and refund amount. The customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.

 

REFUND CONDITIONS

In order for a refund to be accepted, it must meet the following conditions:

a. If the return request is valid and being accepted; or
b. If a product which was ordered and invoiced is not included in the delivery.

All refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.

If any product which was not included in the order is delivered, we shall collect the item back.

 

PRIVACY POLICY

OUR COMMITMENT:
We are committed to respect your privacy. If you subscribe to our newsletter, we will only deliver you with our internal newsletter about relevant product update and info. We will not sell your email information to any 3rd party. Your email is safe with us.

DISCLOSURE OF INFORMATION:
We will not disclose information about your individual visits to our Web site or any of the personal information that you provide such as your name, address, telephone number, e-mail address or credit/debit card details to any outside parties without your consent except when required by law to do so. By registering with us, you are agreeing to act the professional duty of confidentiality.

COOKIES:
We may use technology to track the patterns of behavior of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

 

SHIPPING POLICY

All shipments are being shipped from our  store at location:No.23 Jalan IMP 1, Taman Perindustrian Merdeka Permai , Batu Berendam 75350 Hang Tuah Jaya Melaka Malaysia, to West Malaysia , East Malaysia and other countries.
Shipping service in Malaysia is provided by Gdex, for other Countries will be :-Fedex, DHL and others
We do not offer cash on delivery and we do not deliver to P.O boxes. Orders will be processed and shipped once payment being made.